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Q. How do I book?

A. Book online via link on the website (this is the fastest option) or call our friendly team on our booking number. Tel: 07702262509 Monday-Friday 9am-5pm Saturdays 10am-12pm

Or if your in Filey pop into our office on Belle Vue Street, open Monday-Friday 10am-4pm (closed Wednesdays)

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Q. Is my deposit refundable?

A. Your deposit is not refundable once paid and your dates are secured.

 

Q. When is my balance due? 

A. The balance payment is due 8 weeks prior to your arrival, automatic reminders will be sent.  

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Q. What payment do you accept?

A. We accept payment by debit and credit card or bank transfer , all options are given via our secure payment platform on your booking confirmation.

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Q.When will my damage deposit be returned?

A. If the property is undamaged we will action the release on the day of departure, this normally takes 7 days, however please note this is then up to your credit card provider to release the hold and can take up to 30 days. We will contact you if damage has occurred to discuss. 

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Q. Can I check in earlier than 4pm?

A. We will text you on the day if your accommodation is ready earlier, however as we only have a small window to clean and prepare your accommodation this is not guaranteed. 

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Q. Are check in days flexible?

A. We offer Monday & Friday check in dates only via the website, however out of season we can be more flexible, please call our booking line with your request. 

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Q. I want to make a booking?

A. The easiest and fastest way to reserve your dates is via our website.

Our friendly booking agents can also help, please note our office hours, Monday & Fridays can also be busy with check ins :-)

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Q. Can I book for 2 nights?

A. The minimum stay is 3 nights, we offer the following breaks

Monday-Friday

Friday- Monday

Weekly - starting on a Monday & Friday 

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Q. Are towels provided with my accommodation?

A. Some owners choose to provide towels others do not, this is all in your booking direction email.

Please bring your own beach towels.

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Q. Is linen provided?

A. Yes linen is provided in all our accommodation and all beds will be made prior to your arrival regardless of how many guests. 

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Q. Where can I find check in details and other arrival details for my stay?

A. Information is sent on your balance payment email, it's also sent again 3 days prior to your arrival.

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Q. How do I make changes to my booking?

A. Please email/phone a member of staff who will advise. 

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Q. Do you accept pets? 

A. Many of our properties welcome pets, see our pet friendly section on the home page. 

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Q. What's included?

A. All our properties include electricity & heating in the holiday price, wood burners and open fires may require additional fuel.

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Q. Are travel cots and highchairs provided?

A. Please see individual property information to check if these are provided.

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Q. What time is check out?

A. 10am

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Q. Where can I find your Terms & Conditions?

A. They are listed under the T&Cs page

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Q. Do you meet & greet?

A. All our properties are accessed via a key code, this will be sent with your balance payment receipt.

 

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